WALTER W Whz

No communication to either email or phone

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Order not delivered, no communication on status, will not answer emails or pick up phone, Filing claim with PayPal. *** way to do business.Find another source
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Loss:
$97
Cons:
  • No communication

Preferred solution: Deliver product or service ordered

User's recommendation: Find another source

Vladimir Z

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Verified Reviewer

Horrible customer service, scam

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Electronic Inventory Online - Horrible customer service, scam
Electronic Inventory Online - Horrible customer service, scam - Image 2
Electronic Inventory Online - Horrible customer service, scam - Image 3

Absolutely horrible experience. First, I had to wait for 2 weeks to get my order E-309006**** instead of the promised 2 days.

Then it turned out they replaced my order with some junk without even contacting me first.

I SPECIFICALLY ORDERED VELLEMAN HIGH QUALITY BREADBOARDS AND INSTEAD RECEIVED COMPLETELY DIFFERENT BRAND!!! I also emailed them the pictures. They know they messed up! I contacted them prior to posting this review in hope they would resolve this issue.

Mr Matt T. from their customer service was very rude, didn't listen to me and told me I had to ship it back at my own expense in order to get a refund. Really???

The breadboards were for YouTube reviews and educational project videos. And Mr.

Matt T. told me they don't care about their reputation on YouTube. Ok.

I have shipped their product back in the same condition I had received it. Now they claim I have damaged it and charged me 25% restocking fee even though I sent me the wrong product in the first place!!!

Instead of making a full refund of $161.95 they refunded $104.10. WHAT?!?! I called them, they put me on a hold. When I told them I am recording our conversation to protect my customer rights, they just stopped communicating.

I wonder why?! Also, they started calling me a breadboard guy? hm..

How nice.

Anyway, I have never received my full refund! Currently, I am in the process of filing a case against EIO with FTC.

View full review
Loss:
$68
Pros:
  • Fastest way to throw away money
Cons:
  • Customer support responsiveness
  • Slow
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: AVOID THIS COMPANY AT ALL COST

John S Mgg

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Verified Reviewer

Have not received goods ordered via Amazon

I placed an order via Amazon for 3M metal polish, nothing arrived.Order was queried and someone called Denise told me they were waiting for more supplies themselves, still nothing and still waiting.I shall be contacting Amazon.
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Cons:
  • Seem reluctant to provide goods ordered

Preferred solution: Deliver product or service ordered

Liz T Mvf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Do Not Buy from them!!!

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Electronic Inventory Online - Do Not Buy from them!!!
Paid for N95 masks in February- they never shipped them. I email to get an update, and they say soon they will ship ...6 1/2 months later?? Don't believe them. I ask for a refund, they say non-refundable and non-cancellable. Eventually, they agree to refund however when I get the refund it's 10% less?? They said it's a cancellation fee, and they won't refund when they broke FTC rules by not notifying me of the delay and giving me a full refund. I reported this to the Federal Trade Commission and BBB. Do not use this company
View full review
Loss:
$11
Pros:
  • Fastest way to throw away money
Cons:
  • Cancilation fee

Preferred solution: Full refund

User's recommendation: Beware

1 comment
Guest

I personally experienced the same exact issue. Finally I cannot bear any more and chose to fight back.

I complained to BBB and Attorney General office. I got my full refund.

Eric H Aao

10% cancellation fee after waiting 6 months to ship.

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Updated by user Sep 29, 2020

From Customer Service Supervisor: "You agreed to this term when you placed your order. This item is also non-cancellable but we let you cancel it.

Nowhere does it say in stock and if you looked at the banner on all pages you would see it was out of stock."My Request: Yes and the policy states the "10% will apply on a case by case basis." My case should be evaluated for a full refund as there was no estimated ship date, and I did wait several months prior to cancelling the order when it became evident that the order was not likely to be fulfilled. Please reevaluate and escalate to management.

Original review Sep 29, 2020
I ordered some PPE from EIO in March 2020, which was on back order. After waiting a month, I emailed to EIO to inquire how the order was progressing, and was told they were only getting small shipments and to wait a while. I waited another 5 months, before inquiring a second time. My final request suggested that if the product was not expected anytime soon, to please cancel my order. No ETA was supplied, and my order was cancelled. REFUND WAS 90% OF AMOUNT PAID. I waited half a year, they provided no expected ship date, and then held back 10% of my payment 'per their policy'. So - beware - they may not ship and will still take 10% of your money.
View full review
Loss:
$16

Preferred solution: Full refund

Suzanne A Pux

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Verified Reviewer

Rip Off Company

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What a scam. A bunch of thieves and con artists. Take my money for an order 4 months ago when you did not have the item available. Charge my card a week later. Here I sit 4 months later with no money and no item. When I have called and emailed I am told no refund or no cancellations. And you are Not sure when the item will be received because you do not have it!!! . What a rip off. You have not heard the last of me! Charging me for something that they can't deliver and refuse to give my money back!
View full review
Loss:
$23

Preferred solution: Deliver product or service ordered

User's recommendation: Stay away from this rip off company

Resolved
Tarzan G

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Verified Reviewer

Resolved: 10 % SCAM ALERT

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Updated by user Mar 26, 2020

Thank God I used PayPal ... I explained it to them w/ Proof and THEY REFUNDED the ENTIRE PAYMENT

Original review Mar 25, 2020
They Sell things that are NOT in Stock and Have NO Ideal WHEN they will have in Stock .... I waited almost a Month for two orders i placed and PAID UPFRONT ... They are Still Taking orders that they CANNOT Full fill ... Yet If You CANCEL your Order they take 10 % . If You Research them ... You Will SEE that Hundreds of other people have had the Same Experience ... I have Reported them to PayPal , California Better Business Bureau ... and Next will Be the Federal Trade Commission. They are Taking advantage of people trying to Save their Family and Friends by ordering 3M Mask
View full review
Loss:
$251

Preferred solution: Full refund

User's recommendation: BUYER BEWARE

1 comment
Guest

They are still selling items they don't have in stock. Inquiries came back stating the order will be 'shipping soon' until a rep actually told me three weeks later that they are waiting for stock.

Steven L Vpl

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Verified Reviewer
| map-marker Mesa, Arizona

Could not deliver the product and charged me a cancellation fee!

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Placed an order for N95 masks on 3.12.2020. When they did not ship I inquired. They responded that they were out of stock. We continued to communicate until today, 6.3.20, I had to cancel because I found masks elsewhere for my remodeling business. They refunded all but 10% citing cancellation policies. They should have taken the masks down from their site (like Home Depot, Amazon, etc. did). Instead, they left them on their site, collected the money and held it for nearly 3 months, and charged me 10% when I cancelled. I believe this was a scam, sell product they do not have, create some cash flow, and then keep 10% if you cancel, even though it was of their doing. How many people did they scam!
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User's recommendation: Do Not Buy from them

Steven P Tam

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Verified Reviewer

I received confirmation of payment and that was the end

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Updated by user Jul 02, 2020

Drop ship has been heavily affected by the CCP virus. I dismissed my order.

EIO were very quick to refund my money. I tell you this Pitney and Bowes can really give suppliers a bad name do to their lack of logical logistics.

Original review Jun 02, 2020
The quickly took payment and that was all they did. Order was placed on May 12th and they flat out never even tried to send it. Like they were hoping that I forgot about the order. I think they are another scam Luke Shopify sellers who open accounts for the sole purpose of taking money from you and me.
View full review
Loss:
$20
Pros:
  • Fastest way to throw away money
Cons:
  • Fastest way to throw away money

Preferred solution: Deliver product or service ordered

User's recommendation: No I do not recommend eio "one for one" is a horrible average

JAKE K Jom

Ripped off my money

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This company took the face masks order and charge it upfront. The order was not delivered more than 2 months, and whenever I asked for ETA, the answer is "We don't have ETA.". When I was finally tired waiting and need the money to buy masks, I cancelled the order. They charged me 10% and refunded only 90%. WHAT A SCHEME!!! This company claims that they do not make money and losing money, but THIS IS HOW THIS COMPANY MAKES THE MONEY!! You should let everyone know about this company and tell them not to order!
View full review
Loss:
$15

Preferred solution: Full refund

User's recommendation: DO NOT BUY FROM THIS COMPANY. AVOID AT ALL COST

Anonymous

10% scam charge

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bought 3m masks o feb 22 2020 add did not mention out of stock yet was charged on pay pal their site says now allow up to 6 weeks because of covid 19 it has been 12 weeks !!!!! canceled charged 10 % never had in stock ! never shipped! what was I charged for ???? doing business with a dishonest eio.com
View full review
Loss:
$5
Cons:
  • Cancilation fee

Preferred solution: Full refund

User's recommendation: STAY AWAY

Luke F Gpq

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Verified Reviewer

Ripping everyone off

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They ripped thousands of people off by accepting orders for facemask only to say months later we can't complete your order but we are keeping 10% of your money if you want a refund.
View full review
Loss:
$23

Preferred solution: Full refund

User's recommendation: STAY FAR AWAY

Marco Jla

Poor Customer Support

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They sells items that are out of stock. they don't inform the customer about the issues of stock. They don't respect delivery dates. Customer Support doesn't accept to refund the full amount and don't recognize their mistakes.
View full review
Cons:
  • Customer support
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

JGD

Galen G
map-marker West Jordan, Utah

EIO.COM Customer Service is NON-EXISTENT !!!!!!!!!!!!!!!

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Electronic Inventory Online - EIO.COM Customer Service is NON-EXISTENT !!!!!!!!!!!!!!!

EIO.COM. I made a purchase but apparently didn't change EIO's default shipping choice of expedited shipping to FREE shipping as they advertised (they trick you to try to get more money out of you...). So, they charged me for expedited shipping. I requested to cancel the order the same day I purchased it when I noticed the charges. They waited on their laurels 9 days before actually shipping the item, and they sent it First Class USPS mail which I do not consider to be EXPEDITED shipping! They refused to cancel the order. They refused to issue an RMA to allow me to return the item for a full refund. They did not respond to any of my E-mails or to my messages on their customer service web form on their web site.

BEWARE... Once you press the purchase button, there is NO RECOURSE. Even PayPal will side with the seller! You are are basically shafted.

I recommend never to purchase from EIO.COM unless you are purchasing from a larger web site like eBay, Amazon, etc. Basically sites where you can add your review and feedback of the transaction which will protect the buyer more than when buying directly with seller's dicey web sites. These guys have NEVER read a book on Customer Service and they lack education on ETHICS ------ which they have NONE!!!!!!!!!!!!!!!!!

Then, they have the gall to send you a flyer that says "FREE Shipping on most items"... really? Are you kidding me?

View full review
Loss:
$25
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

Vladimir R Vqy

Buys tools on ebay for sale in the store

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This is a scam! Its bought the Dewalt tool from me on ebay, and after received the order, they called me a fraudster, because I am Russian!
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1 comment
Guest

JGD

Anonymous
map-marker Torrance, California

Waste of time, dont bother

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I ordered a $230 power supply that was listed as IN STOCK and it said I would get a confirmation email within two days Two days later, I didnt get jack *** I called them and they said they would email me the next day. I still didn't get *** I emailed their support and still never got any responses from them, so a week after ordering I called again and they told me the item was on backorder. So after a *** week of harassing them I finally got my answer and asked for a refund. Their attitude on the phone was less than remotely caring. When I called within business hours they kept making excuses about being unable to provide any information because "everyone was out of the office" like that's my problem?? Don't even bother wasting your time, just order from a more reputable online retailer.
View full review
Cons:
  • Ordering process
  • Customer support responsiveness
  • In stock status
Reason of review:
Poor customer service

Preferred solution: Full refund

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